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Privacy Policy

Updated: Dec 18, 2024

1

Data Controller

In compliance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPD-GDD), we inform you about the processing of your personal data on the website lithofan.com.

Data controller

Owner: Carlos Alberto Torres PeregrinoLitofanias Artesanal
Email: soporte@lithofan.com
Country: España


2

Data We Collect and Legal Basis

We collect only the data strictly necessary to provide the service. Below is a breakdown of what data we process and the legal basis legitimizing each processing activity under Art. 6 GDPR:

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Account data

Art. 6.1.b — Contract performance

Name and email address

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Photographs

Art. 6.1.b — Contract performance

Images uploaded for the lithophane

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Analytics

Art. 6.1.a — Explicit consent

Browsing data (Google Analytics)

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Contact

Art. 6.1.f — Legitimate interest

Contact form messages


3

Purpose and Retention Periods

Your data is used exclusively for the purposes described and retained for the legally required periods or those necessary to provide the service:

Data typeRetention period

Account and order data

5 years after end of relationship

Uploaded photographs

30 days after delivery

Analytics cookies (_ga, _gid)

Max. 2 years

Email communications

2 years
Tax and commercial retention periods may extend storage as required by the Spanish Commercial Code and tax regulations.

4

Data Processors and Transfers

We engage the following data processors who access your data only under our instructions and with appropriate contractual safeguards (Art. 28 GDPR):

Own hosting infrastructure

Data storage and image processing

European Union
No international transfer

Google LLC (Google Analytics)

Web traffic analytics — only with prior consent

USA
Standard Contractual Clauses (Decision 2021/914) + EU-US Data Privacy Framework

Transactional email provider

Service notifications and email delivery

EU / EEA
No international transfer

We do not sell or share your data with third parties for advertising or marketing purposes.


5

Security Measures

We apply appropriate technical and organizational security measures in accordance with Art. 32 GDPR to protect your data against unauthorized access, accidental loss or destruction:

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bcrypt encryptionPasswords with high cost factor

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HTTPS/TLSAll communications encrypted in transit

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Role-based accessMinimum necessary access per function

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BackupsAutomatic periodic backups

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AuditsRegular security reviews

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Breach notificationCommunication within legal deadlines (Art. 33/34)

6

Your Rights (ARCO+)

As a data subject, you may exercise the following rights at any time by emailing soporte@lithofan.com with the subject "GDPR Rights Request", indicating the right you wish to exercise and attaching a copy of your ID. We respond within a maximum of 30 calendar days (Art. 12 GDPR).

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Access

Know what data we process about you

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Rectification

Correct inaccurate or incomplete data

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Erasure

Delete your data when no longer needed

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Restriction

Limit use in certain circumstances

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Portability

Receive your data in structured format

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Objection

Object to processing of your data

You can also delete your account directly from Profile → Security → Delete account. If unsatisfied with our response, you may lodge a complaint with the Spanish Data Protection Agency (aepd.es).

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