Frequently Asked Questions
Find answers to the most common questions
You can choose between 2 options: upload 3 photos (which we automatically join into a single horizontal image) or upload 6 photos (which will be displayed in a grid for your approval). Each photo can be up to 10 MB in JPEG, PNG, or WEBP format.
Yes. If you upload 3 photos, our system joins them horizontally automatically using our own algorithm. You will be able to see the result before approving, and if you don't like it you can reject it and upload new photos.
Yes, with no limit on attempts. If you are not satisfied with the preview, you reject the order, upload new photos and we process again. We only start manufacturing when you approve the result.
The manufacturing time is 5-10 business days once the images are approved. Once ready, home delivery takes between 1 and 3 business days depending on your location.
Yes. Your photos are never shared with third parties. They are stored securely and you can request their deletion at any time from the 'My Account' section. We comply with the European GDPR.
We ship to the entire Iberian Peninsula. For the Canary Islands, Balearic Islands, Ceuta and Melilla, please contact us before placing your order to confirm availability and shipping costs.
From your personal dashboard you can see the real-time status of your order: images uploaded, under review, in production, or shipped. We also notify you by email on every important status change.